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Help & FAQs

Getting Started

How do I create a Barrie Modern Cleaners Account?

Once you complete your first booking you will be asked to create a new account. Answer a few questions and confirm your email address and you’re all set!

Do you service my area?

We currently service Barrie and the surrounding areas, including  Innisfil, Bradford, Orillia,  New Tecumseth, Tottenham, Angus, and more.

Do you bring your own cleaning supplies, products and equipment?

We supply everything. Our cleaners arrive fully prepared to take on any task. We can even use eco friendly solutions as an add-on.

Manage Your Account

How do I log into my account?

You can log into your account by clicking ‘sign in’ at the top or bottom of the page. You can also create a new booking and sign in at the confirmation window.

How do I change my password?

To change your password log into the customer portal and access the drop-down menu by clicking on the person icon in the top right corner. From there select ‘change password’ and enter your old password along with the new password.

How do I reset my password?

To reset your password access the sign in page and choose the forgot password link at the bottom. Enter the email address you registered with and an email will be sent to you with instructions on resetting your password.

How do I change my address?

To change an address log into the customer portal and access the drop-down menu by clicking on the person icon in the top right corner. From there select ‘manage addresses’ and add or remove addresses in your customer profile.

How do I change my credit card?

To change a credit card log into the customer portal and access the drop-down menu by clicking on the person icon in the top right corner. From there select ‘billing info’ and add or remove credit cards in your customer profile.

How do I book my first appointment?

Our booking page has 8 simple steps about your home and the service you require, highlight any extras, and proceed to payment details. If you prefer to speak to one of our customer service agents over the phone we can be reached @ 705-315-0302

Pricing & Policies

How much will it cost?

Our pricing is built into our booking page, simply select the service and extras you wish to purchase and an exact price is displayed with NO HIDDEN FEES!

 

Can I request special tasks or extras?

Yes! We offer a wide variety of extras that can easily be applied to your booking. If what you need is not available as an add-on please contact us and we will do our best to accommodate.

Is my billing information kept safe and secure?

All of the information provided to us is kept on a remote server, which cannot be physically tampered with. On top of that, any staff member with administration access to our system must pass a 2 step authentication process to log in.

Can I combine discounts?

Discount codes can not be combined, but we will always do our best to give you the best rate possible.

Trust & Safety

Can I trust my cleaning professional?

Absolutely! Our employees are carefully selected and vetted through our hiring process.

Do the cleaning professionals go through a background check?

All of the cleaners we work with are required to supply a criminal record background check during the hiring process.

What's Not Included?

What’s not included

There are a few things we don’t do as part of our cleaning service:

– Replaceable Blind Cleaning (the low cost white ones)

– Shopping & Errands

– Pick Up, Moving or Remove Clutter (5 or more items in any given area ie: Books, Boxes, Mail, Papers, Cloths, & Trash ect.)

– Exterior Windows, and High Reaching Windows

– Heavy Lifting over 25 lbs ( Insurance Requirements)

– Cleaning of Bodily fluids, mold, toys, pet waste, or other bio-hazards (we do clean minor areas in bathrooms)

– Step Higher than 3 steps on a ladder ( Insurance Requirements)

Extras

Finished Basements

Finished basements include all standard cleaning service tasks for all living areas withing the basement. This does not include any crawl spaces or storage rooms. Basement bedrooms and bathrooms are separate and must be included in the bedroom and bathroom form.

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